Refund policy

Thank you for shopping with us! We take pride in the quality of our products and your satisfaction is our top priority. Please review our return and exchange policy below:

1. No Refunds: All sales are final. We do not offer refunds for any purchases made on our website or in-store.

2. Exchanges: We do not accept exchanges unless the item is defective, damaged, or incorrectly sent due to our error. If you receive a product that falls under these categories, please contact our customer service team within 14 days of receiving your order to initiate the exchange process.

3. Eligibility for Exchanges: To be eligible for an exchange, the item must be:

   • Unused and in the same condition that you received it.
   • In the original packaging with all tags attached.

4. Proof of Purchase: A valid receipt or proof of purchase is required to process any exchange requests.

5. Shipping Costs: If an exchange is approved due to our error, we will cover the shipping costs for the return and the reshipment of the new item. For all other circumstances, the customer will be responsible for shipping costs.

6. Contact Us: For any questions or to initiate an exchange, please contact our customer service team at pureintentionscompany229@gmail.com.
   

We appreciate your understanding and support. Thank you for choosing Pure Intentions the Company!